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| Setting
up of Messaging backbone and Global directory |
| Client
Case Study |
| Syntegra's
Mail*Hub and IntraStore messaging servers helped to consolidate
disparate messaging systems and a centralised global directory service.
The problems of communicating to employees around the globe were
addressed in this solution. |
| Requirement |
| The
company is one of the world's largest consumer products companies.
With over 100,000 employees, products are sold in 150 countries
through 300 subsidiaries. Every day, the company handles about one
million electronic messages. The Indian subsidiary of this company
sought to provide all its business units in India and also across
the Central And Middle East (CAME region) with simple, reliable
access to distributed information from various countries, at home
or on the road. |
| Solution |
| This project
is executed in association with our joint venture partner Syntegra.
The approach is to utilise Syntegra's Mail*Hub product to connect
and consolidate all disparate messaging systems. We then implemented
a network of IntraStore message servers across CAME region. The
combination of these activities enabled FMCG company to reduce the
number of its message servers from hundreds of messaging servers
to 35 alone in India. This dramatically improved service quality
and the speed of e-mail
whilst reducing operational support cost. The company now has a
reliable and accessible information source for all its personnel,
organisations and entities. The Global Directory Product of Syntegra
has enabled this. The global Directory overcomes previous complications
in service support operations by providing a centralised global
user administration. The solution enables service desk staff to
register, enable, administer, authorise and change user profiles
and attributes across a wide range of technologies. The directory
solution lets one administrator profile the user in one place, which
improves customer service and reduces the time and resources spent
on routine tasks. |
| We
also provided the centrally located helpdesk services after the
implementation of the IntraStore servers supporting users across
CAME region. |
| Results |
1.
Reduction in messaging servers and hence IT spending
2. Global directory
allowed the company to share a common user profile across the world
3. Centralised administration,
monitor usage, recover usage costs, publish an electronic
white pages and ensure e-mail security.
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