Unified Communications

According to the International Engineering Consortium, unified communications is an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent personal messaging channel (mailbox) for contact access.

PRODUCTS: OpenScape UC and HiPath OpenOffice ME from Siemens Enterprise Communications.